Terms and conditions

In case of total or partial non-payment of the debt on the due date, the invoice amount will automatically and without notice be increased by an interest rate of 12% per year from the due date. Additionally, the unpaid amount will also be subject to a fixed indemnity of 12%, with a minimum of €125.00 and a maximum of €1,860.00, even if a repayment period is granted and without prejudice to the options provided in Article 1244 of the Civil Code. In any case, and without prejudice to the above, failure to meet the payment obligation gives us the right to refrain from delivering any more goods and makes all outstanding balances immediately due and payable.

The delivered goods remain the property of the seller until the full payment of the selling price. Until that moment, the buyer may not sell, rent, lend, or donate these goods. They may not be disposed of in any way without the explicit permission of the seller. In the event of late and/or incomplete payment by the buyer, the delivered goods can be reclaimed by the seller without prior notice. If the goods are still sold, the right to the resulting sale price takes the place of the delivered goods.

Every order with Ortho-Trends BV implies the unconditional and irrevocable acceptance of the current terms by the customer, who acknowledges having read and accepted them. These conditions always take precedence over any purchase or order conditions of the customer, even if the latter were submitted to Ortho-Trends BV before these conditions were provided to the customer and/or even if they would exclude the applicability of these current conditions.

Prices and sales conditions do not commit us for subsequent orders. Prices relate to goods in our warehouses without taxes and expenses. Price changes may take effect without prior notice.

All risks that the goods may encounter are accepted by the buyer from the moment they are available in our warehouses, even in cases where the transport is at our expense, without distinction of the nature of the shipment. In case of shortage or damage, the buyer must immediately seek redress from the carrier. The goods are considered unconditionally received in good and perfect condition in the absence of a complaint, by registered letter within 14 days after delivery.

Unless otherwise agreed, transportation costs by rail, truck, or post, as well as packaging, are borne by the customer.

In the case of returns, handling and administration costs of 13% may be deducted.

Our offers are non-binding and subject to stock availability.

Our representatives and intermediaries have no authority to bind the company to third parties. The company reserves the right not to accept orders.

The delivery time is always given as an indication.

All devices are subject to the manufacturer's warranty. Parts subject to wear and tear, labor, travel, or shipping costs are always excluded from the warranty. Defects caused by improper use are not covered by the warranty.

In case of any dispute related to orders or invoices, only the Courts of Ghent have jurisdiction.

The customer accepts the possible use of English on the labels of certain products.

The customer declares not to be a mixed VAT taxpayer under Belgian law and therefore does not need to be included in the supplier's VAT listings. Once the customer becomes a mixed VAT taxpayer, they undertake to immediately inform the supplier. Any adverse fiscal and other consequences resulting from an unreported VAT liability of the customer are definitively the responsibility of the customer and can be fully recovered from the customer by the supplier (including, but not limited to, taxes, fines, penalties for not mentioning the customer in the supplier's VAT listings), tax increases, interest, and costs of any legal proceedings).