Information
Conditions:
- Goods may only be returned within 14 days of the invoice date.
- Goods must be in their original, undamaged packaging, with no writing on it.
- The following cannot be returned: specially ordered goods, orthodontic bands, expired goods, positioners and trainers.
- Returns must be accompanied by this fully completed Goods Return Form (FAMHP regulations).
- Please pack the goods securely in a box so that they reach us undamaged and suitable for resale. Goods must never be sent in an envelope.
- A handling and administration charge of 13% may be deducted.
- Returns must be sent exclusively by post to: Ortho-Trends, Bijenstraat 15, 9051 Sint-Denijs-Westrem, Belgium.
- Once we have received your return, and only if all the above conditions have been met, we will issue a credit note. You may deduct this credit note from your next invoice.
Via this website
Log in and order easily online. Not a customer yet? Register first via Webshop.
Ordering online = automatic 5% discount.
You will always receive an order confirmation by email.
In stock and ordered before 16:00 = shipped the same day.
On working days, someone must be present at the delivery address between 9:00 and 17:00.
Orders are processed automatically and cannot be combined.
You can cancel via stock@orthotrends.com, as long as your order has not yet been processed by the warehouse.
Goods marked “Not in stock – delivery time 1 to 3 weeks”
These items are ordered especially for you and cannot be cancelled or returned. As soon as they arrive at our warehouse, they will be shipped the same day.
Favorites
Click on the heart to add an item to your favorites. A red heart = added.
Ordering via your own ordering system
Link your own ordering system or platform to that of Ortho-Trends. This means that with a single click, you can send an order in CSV format to Ortho-Trends, directly from your own ordering system. Simple and efficient, and you automatically receive a 5% discount.
To do so, please contact Frederik Cordie jr.
By mail
It is only possible to send an e-mail to info@orthotrends.com with the item number.
Ordering by telephone is not possible due to the risk of errors and misunderstandings.
Order bands
Bands can only be ordered via the Excel order form. Enter only the quantities using your computer keyboard (numbers only) and email the form to info@orthotrends.com.
Leone: min. 25 bands and in multiples of 5 bands per size. 3M Solventum: min. 25.
Bands are specially ordered and cannot be returned. Therefore, please check your order carefully before placing it.
Delivery time 3M Solventum: 2 to 3 weeks. Leone approximately 2 weeks.
Dispatch
Free shipping from € 200 excl. VAT. Orders less than € 200: € 7.50.
It is not possible to pick up your order.
Prices
On our website under “Webshop” you will find all prices, including a 5% online discount. You must log in first.
My invoices
You will find all your invoices under “Webshop” - “My invoices”. You must log in first. The invoice is always in the box with the goods. You can also receive your invoices by e-mail. Send an e-mail to admin@orthotrends.com.
My backorders
All backorders can be found under “Webshop” - “My backorders”. You must log in first. The delivery time is approximately 1 to 3 weeks and depends on the availability of our supplier and other factors beyond our control. The day the goods arrive at us, they will be shipped to you the same day.
My data
You can change all your data on our website under “Webshop” – “My data”. You must log in first.
Contact
Phone +32 (0)9 222 06 80 (9 am - 5 pm - Friday until 12:30 pm)
E-mail info@orthotrends.com
Representative Olivier Delcour:
E-mail olivier@orthotrends.com.
Mobile / WhatsApp +32 (0)477 67 30 90
A video call with your representative: Given the traffic jams and the therefore unreliable travel times, the ideal solution is a video call with your representative. Go to “Contact” and click on “Video call”. You will receive a confirmation from us via email with a link. We will also confirm the date and time in the email. At the time of your appointment you will go to a link. The conversation with your representative can begin.